Botanical Wellness Spa L.L.C.

Welcome to Botanical. Our policies are here to keep appointments running smoothly, protect the time reserved for each guest, and help us provide the best care possible. 1. Booking, Deposits & Consent Forms A 50% non-refundable deposit is required to reserve your appointment. Deposits are applied to the scheduled appointment and may only be transferred as outlined in our rescheduling policy. Before your visit, you’ll receive a brief consent form to complete. This helps us understand your skin, preferences, medications, and anything else we should know before your service. 2. Cancellations & Rescheduling We kindly ask for at least 48 hours’ notice to cancel or reschedule. Changes made with less than 48 hours’ notice will forfeit the deposit and require a new one to book. Botanical offers one courtesy reschedule per calendar year for an unexpected circumstance. To use this courtesy, please select a new appointment date and time or contact us with your preferred date by the end of that day. The courtesy deposit cannot remain open for future use. Repeated last-minute cancellations or rescheduling may affect future booking eligibility. 3. Running Late & No-Shows Our 10-minute grace period is reserved for unexpected delays or emergencies and is not additional time added to every appointment. If you’re running late, please call us before your scheduled start time. If your appointment time passes without communication, we may release the appointment. Appointments missed without notice will forfeit the deposit and may affect future booking eligibility. 4. Payments, Refunds & Retail Botanical accepts payments through GlossGenius, Zelle, and cash. We do not accept checks, Cash App, or Venmo. Completed services are non-refundable. Results can vary from person to person, and we’ll always provide professional guidance and aftercare when needed. Unopened retail products may be exchanged within 7 days. Opened or used products cannot be returned. 5. Preparing for Your Appointment Please arrive with clean skin, free of lotions, oils, or makeup in the area being treated. For hair removal, hair should be approximately ¼ inch long — about the length of a grain of rice. If the hair is too short to safely or effectively remove, rescheduling may be necessary. New brow-tinting guests require a patch test at least 72 hours before their appointment. 6. Skin, Medications & Recent Treatments Please tell us about any allergies, skin sensitivities, medications, or medical conditions that may affect your service. This includes retinoids, Accutane, antibiotics, recent chemical peels, microneedling, fillers, or other skin treatments. Some products, medications, and treatments can change what we’re able to safely perform or when. 7. Facials & Hair Removal For the health of your skin, some facial and hair-removal services may need to be scheduled separately. If your selected services should not be performed together, we’ll let you know and recommend appropriate spacing between appointments. 8. Health & Severe Weather If you’re feeling unwell, please contact us as soon as possible. Rescheduling due to illness will be handled according to our cancellation and rescheduling policy. During severe weather, Botanical may contact guests regarding schedule changes or rescheduling. When Botanical needs to reschedule an appointment due to weather, your deposit will transfer to the new appointment. 9. Guests & Children Guests and children are welcome. Children must remain supervised at all times so we can maintain a safe environment and give each appointment the attention it deserves. 10. Aftercare & Shared Respect Your care continues beyond the appointment. When aftercare is needed, we’ll provide guidance to help you care for your skin and maintain your results at home. We ask that communication between our guests and team always remain respectful and professional. We believe good care works both ways. Policies protect the time, care, and experience we share with every guest. Thank you for helping us keep Botanical a space where all three are respected.